At FAMILY NAILS AND SPA , we have the following policy for the mutual convenience of both our clients and our salon. •We have the right to refuse or stop service for any person who is rude, or comes in with a bad attitude. •Health issue(s) or diabetes must be communicated prior to service. •We are not responsible for lost or stolen personal items and gift cards. •We do not provide refunds on services. However, we will try our best to address your issues with the services. •Our prices are available on the menu and may vary depending on length, designs and the time it takes. Please confirm the prices with the nail techs before the service begins. •You will be fully responsible for your personal belongings during your visit. •You will have to pay compensation if you damage any salon products during the visit. If you are coming with kids, we request you to take care of them. •Please give us advance notice for canceling appointments. •If you arrive 10 mins late for your appointment, you will be considered a walk-in customer. •Ask for the service which you would like to have. If you are unsure, please speak to the salon manager. •If you are unsatisfied with our service, please speak with the manager immediately, and we will do our best to remedy the situation. •Ingrown toenail cut is only done by customer's request, our salon is not responsible for any problem that may occur. FAMILY NAILS AND SPA would like to thank you for your continued patronage! IT HAS BEEN OUR PLEASURE TO SERVE YOU! Thank You!